Contact
Talk to a person.
There is no ticket queue and no chatbot. Email reaches the small team that builds Alite, and we aim to reply within two working days.
What to write about
Something is not working
Tell us what you were doing and what happened instead. If you can, include the browser you were using — it usually narrows it down straight away.
You want something Growth does not do
Feature requests are genuinely welcome, and the ones that describe the problem rather than the solution are the most useful.
A privacy or data question
Export, deletion, or anything about how your record is stored. We answer these first.
Anything else
Partnerships, press, or a note about how you are using the product. All of it lands in the same inbox.
Looking for an answer right now? The FAQ covers accounts, data and how progress is calculated.